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Some Burnley fans have described as "shameful" the club's appeal for unpaid volunteers to help stewards.
The Premier League outfit said the 'Match Day Hero' role would involve directing fans, validating tickets and checking passes at Turf Moor.
Fans on Twitter accused the Clarets of recruiting "stewards for free" despite tripling turnover to £121m and making a £22m profit in 2016-17.
All "here-to-help" volunteers "would be well looked after", a spokesman said.
However Paul Mulligan wrote on Twitter: "So it's like being a steward - but you don't pay them."
The club spokesman insisted that the club's Match Day Heroes would be similar to the "Games Makers" at the 2012 London Olympics.
"We would also like to clarify that although volunteers may not all see all of the game at which they are working, they will certainly have access when their duties are completed and they will also get clothing, refreshments and merchandise."
https://www.bbc.co.uk/news/uk-england-lancashire-45560424
The Premier League outfit said the 'Match Day Hero' role would involve directing fans, validating tickets and checking passes at Turf Moor.
Fans on Twitter accused the Clarets of recruiting "stewards for free" despite tripling turnover to £121m and making a £22m profit in 2016-17.
All "here-to-help" volunteers "would be well looked after", a spokesman said.
However Paul Mulligan wrote on Twitter: "So it's like being a steward - but you don't pay them."
The club spokesman insisted that the club's Match Day Heroes would be similar to the "Games Makers" at the 2012 London Olympics.
"We would also like to clarify that although volunteers may not all see all of the game at which they are working, they will certainly have access when their duties are completed and they will also get clothing, refreshments and merchandise."
https://www.bbc.co.uk/news/uk-england-lancashire-45560424