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The suspected weak link in the Jaguar Land Rover and M&S hacks

Technics 1210

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This is what happens when you outsource to 'Incredible' India, the super brains of the IT world - allegedly - but totally inept when it comes to IT services.

The best thing the IT industry can do is move out of India. The cult will infiltrate data, hold companies to ransom, and have the power to bring down any Indian led IT service.

To top it off, India and quality do not go hand in hand, the latest Iphone 17 Pro's manufactured in India are already showing defects!

It's time to dismantle the India and IT synergy myth.

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An Indian IT and outsourcing giant is facing questions over whether its helpdesks are being targeted.

“The dragon wants to speak to you,” said the ominous message to Stuart Machin, the chief executive of Marks & Spencer (M&S).

“We have mercilessly raped your company and encrypted all the servers.”

The note, sent from an employee’s email address by hackers, came as a devastating cyber attack locked down M&S’s systems and forced it to halt online sales at a cost of £300m.

Since then, hackers from a gang calling themselves Scattered Spider have unleashed a wave of attacks across Britain, most recently bringing carmaker Jaguar Land Rover (JLR) to a standstill. The attackers have also been linked to a breach of customer data at the Co-op and a hack of Australian airline Qantas.

The string of attacks on major companies has led to questions about just how hackers were able to gain access.

Britain’s National Cyber Security Centre, an arm of GCHQ, warned in May that IT helpdesk teams – which can reset passwords or solve common computer gripes – were being targeted by hackers seeking to trick their way into businesses.

Some cyber experts now claim that one company – Tata Consultancy Services (TCS), an Indian IT and outsourcing giant – is being targeted and could be a weak link in the system.

On Friday, Liam Byrne, the chairman of the business and trade committee, wrote to Krithi Krithivasan, the chief executive of TCS, demanding details of TCS’s work with M&S, Co-op and JLR and asking whether it had launched an internal investigation into the cyber attack on the carmaker.

In a sign of concerns about how reliant the UK has become on the outsourcer, Byrne also called on Krithivasan to reveal the extent of TCS’s involvement with Britain’s critical national infrastructure.

In a blog post last week, Kevin Beaumont, a cyber security consultant, wrote that it is “well known in the cyber industry” that hackers were “phoning helpdesks and asking for access and getting it with ease”.

He added: “TCS provided this helpdesk service, shared across customers.”

DT
 
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In a blog post last week, Kevin Beaumont, a cyber security consultant, wrote that it is “well known in the cyber industry” that hackers were “phoning helpdesks and asking for access and getting it with ease”.

He added: “TCS provided this helpdesk service, shared across customers.”

Seems like the world's easiest hack!! Are the hackers Indian also I wonder?
 
Cheap labors are often about quantity over quality.

Companies get what they pay for I guess. :inti
Some companies in UK are opening up IT and call centre in South Africa now. There is no major timezone difference and less language barrier. I think more will transition soon based on what I have heard.

US companies still seem to be offshoring in India and Philippines. I don't see it changing, perhaps @JaDed will know more.
 
This is what happens when you outsource to 'Incredible' India, the super brains of the IT world - allegedly - but totally inept when it comes to IT services.

The best thing the IT industry can do is move out of India. The cult will infiltrate data, hold companies to ransom, and have the power to bring down any Indian led IT service.

To top it off, India and quality do not go hand in hand, the latest Iphone 17 Pro's manufactured in India are already showing defects!

It's time to dismantle the India and IT synergy myth.

---------------------------


An Indian IT and outsourcing giant is facing questions over whether its helpdesks are being targeted.

“The dragon wants to speak to you,” said the ominous message to Stuart Machin, the chief executive of Marks & Spencer (M&S).

“We have mercilessly raped your company and encrypted all the servers.”

The note, sent from an employee’s email address by hackers, came as a devastating cyber attack locked down M&S’s systems and forced it to halt online sales at a cost of £300m.

Since then, hackers from a gang calling themselves Scattered Spider have unleashed a wave of attacks across Britain, most recently bringing carmaker Jaguar Land Rover (JLR) to a standstill. The attackers have also been linked to a breach of customer data at the Co-op and a hack of Australian airline Qantas.

The string of attacks on major companies has led to questions about just how hackers were able to gain access.

Britain’s National Cyber Security Centre, an arm of GCHQ, warned in May that IT helpdesk teams – which can reset passwords or solve common computer gripes – were being targeted by hackers seeking to trick their way into businesses.

Some cyber experts now claim that one company – Tata Consultancy Services (TCS), an Indian IT and outsourcing giant – is being targeted and could be a weak link in the system.

On Friday, Liam Byrne, the chairman of the business and trade committee, wrote to Krithi Krithivasan, the chief executive of TCS, demanding details of TCS’s work with M&S, Co-op and JLR and asking whether it had launched an internal investigation into the cyber attack on the carmaker.

In a sign of concerns about how reliant the UK has become on the outsourcer, Byrne also called on Krithivasan to reveal the extent of TCS’s involvement with Britain’s critical national infrastructure.

In a blog post last week, Kevin Beaumont, a cyber security consultant, wrote that it is “well known in the cyber industry” that hackers were “phoning helpdesks and asking for access and getting it with ease”.

He added: “TCS provided this helpdesk service, shared across customers.”

DT
Awww, breaks my heart! 🐒 🐒 🤡 🤡
 
You clearly lack understanding of IT, India’s positioning in the tech sector, and the history of cyberattacks. If you did, you would know that Indian IT is consistently part of the solution, not the problem.

Indian IT forms the backbone of global e-commerce, telecom, retail, banking, healthcare, and aviation operations. The scale and complexity of the projects it manages are unparalleled worldwide. No other country even comes close to delivering at this level.

India dominates the space in both talent and delivery capacity. While alternatives exist for smaller or niche projects in Eastern Europe, Latin America, or Southeast Asia, when it comes to multi-billion-dollar, mission-critical contracts, no other ecosystem can match India’s operational excellence, cost efficiency, and ability to deliver on time at scale.
 
You clearly lack understanding of IT, India’s positioning in the tech sector, and the history of cyberattacks. If you did, you would know that Indian IT is consistently part of the solution, not the problem.

Indian IT forms the backbone of global e-commerce, telecom, retail, banking, healthcare, and aviation operations. The scale and complexity of the projects it manages are unparalleled worldwide. No other country even comes close to delivering at this level.

India dominates the space in both talent and delivery capacity. While alternatives exist for smaller or niche projects in Eastern Europe, Latin America, or Southeast Asia, when it comes to multi-billion-dollar, mission-critical contracts, no other ecosystem can match India’s operational excellence, cost efficiency, and ability to deliver on time at scale.
Reads like a freshie LinkedIn bio..
 
Some companies in UK are opening up IT and call centre in South Africa now. There is no major timezone difference and less language barrier. I think more will transition soon based on what I have heard.

US companies still seem to be offshoring in India and Philippines. I don't see it changing, perhaps @JaDed will know more.
US companies are opening their own centres in India instead of relying on middle consultancies , that is happening for Europe as well.. but those are for IT /tech than helpdesk.. helpdesk is mostly Philippines even for US.. (esp call centers)..
 
It shouldn't come as any surprise to be honest. One look at general life in India should tell you that it's not a country which takes either infrastructure or proper procedure seriously.

Before any stung Indian fires back with"but...but...Pakistan!"

Yeah we know. There's a reason it's difficult to tell the difference between the two countries at ground level.
 
It shouldn't come as any surprise to be honest. One look at general life in India should tell you that it's not a country which takes either infrastructure or proper procedure seriously.

Before any stung Indian fires back with"but...but...Pakistan!"

Yeah we know. There's a reason it's difficult to tell the difference between the two countries at ground level.
LOL, the difference is that one of those 2 countries have to beg in front of IMF and other countries for it's survival.
 
LOL, the difference is that one of those 2 countries have to beg in front of IMF and other countries for it's survival.


But I'm not here to defend Pakistan. Just pointing out that for all your pride in your hindutva nation, it still looks and feels pretty much the same as Pakistan, except it's reputation is on a more downward spiral.
 
Outsourcing to India is done.

Your data is not safe in India.

It’s not called hacking anymore when the cult sellvtheir login credentials for a paltey price - just goes to prove Modi India is a myth.

Frankly, it ain’t India, its Pind-ia
 
The op in another e of his Avatar had predicted death of India n economy

Now he wants to dismantle indis and its IT industry.

He can only dream and whine.

JlR and TCS are both tata companies don't think they are going to csre about what the op wants.
 
Outsourcing to India is done.

Your data is not safe in India.

It’s not called hacking anymore when the cult sellvtheir login credentials for a paltey price - just goes to prove Modi India is a myth.

Frankly, it ain’t India, its Pind-ia

Even if its true you cant do **** about it, Jaguar and Land rover is owned by Tatas, even if its not owned most of the decision makers in big Fortune 100 companies are indians ..I work for a 100 year old US company, we dont outsource ..but 95% of IT is run from India, the CEO is Indian, CTO is indian. I have put a business case to replace some expensive Softwares with Indian products(zohos ManageEngine and OP manager) . I know it will get lapped up as we will save few mil dollars Lol
 
US companies are opening their own centres in India instead of relying on middle consultancies , that is happening for Europe as well.. but those are for IT /tech than helpdesk.. helpdesk is mostly Philippines even for US.. (esp call centers)..

Exactly, while outsourcing to It services companies will reduce, most are moving their IT and setting up captives in India. I have tried hiring in US and Europe and its extremely difficult to fill positions there. We have waited over a year for some positions and eventually moved it to India. Most companies have to keep their IT spend flat for next few years, which initself is challanging with standard markup of 5% on renewals..so there is no way anyone spending more on people and with rupee depreciating ~5% annually, india becomes even more attractive.
 
Even if its true you cant do **** about it, Jaguar and Land rover is owned by Tatas, even if its not owned most of the decision makers in big Fortune 100 companies are indians ..I work for a 100 year old US company, we dont outsource ..but 95% of IT is run from India, the CEO is Indian, CTO is indian. I have put a business case to replace some expensive Softwares with Indian products(zohos ManageEngine and OP manager) . I know it will get lapped up as we will save few mil dollars Lol
Exactly.... illustrating the strategic freeloading.

There is nothing special by Indians except how they gamed the system and hired each other for the exclusion of all others especially the US workers.... It is all out on the open and Trump is coming after this.

Slowly slowly catchy monkey.
 
Exactly.... illustrating the strategic freeloading.

There is nothing special by Indians except how they gamed the system and hired each other for the exclusion of all others especially the US workers.... It is all out on the open and Trump is coming after this.

Slowly slowly catchy monkey.

Nothing Trump can do about it, We did exactly what China has done with Manufacturing.We replaced rigid US workers who want to rinse and repeat the same thing for 35 years od their career. What we are good at is adapting to change which is what the industry needs.
 
Nothing Trump can do about it, We did exactly what China has done with Manufacturing.We replaced rigid US workers who want to rinse and repeat the same thing for 35 years od their career. What we are good at is adapting to change which is what the industry needs.
I did some project work for US company recently they are full steam ahead with Indian hiring.

UK there is considerable pushback. But in US they don't care currently. They don't take emotional factors into account just look at the bottom line.
 
Nothing Trump can do about it, We did exactly what China has done with Manufacturing.We replaced rigid US workers who want to rinse and repeat the same thing for 35 years od their career. What we are good at is adapting to change which is what the industry needs.
What you re good at is cheating on a mass scale. There is nothing special about India or Indians except that they are cheap indentured slaves for the tech bros. Every FTA India signs with a wealthy country, the key point from Indian side is how many of our citizens will you take in.

He is and will ensure they do not make the same mistakes they did with China. There is bipartisan support on this issue.
 
I did some project work for US company recently they are full steam ahead with Indian hiring.

UK there is considerable pushback. But in US they don't care currently. They don't take emotional factors into account just look at the bottom line.
I think Trump has clocked on that unchecked globalist capitalism is essentially the slow death of US hegemony especially when it's building economies of large population countries. He will eventually make it harder and harder to send jobs of any kind overseas.
 
I did some project work for US company recently they are full steam ahead with Indian hiring.

UK there is considerable pushback. But in US they don't care currently. They don't take emotional factors into account just look at the bottom line.

Thats actually true, even in my experience. i have seen just last few months hardcore Trump supporters change their tone as these tarrifs will start making serious dent in the comming quarters.
 
What you re good at is cheating on a mass scale. There is nothing special about India or Indians except that they are cheap indentured slaves for the tech bros. Every FTA India signs with a wealthy country, the key point from Indian side is how many of our citizens will you take in.

He is and will ensure they do not make the same mistakes they did with China. There is bipartisan support on this issue.

Hows it cheating? while bulk of Jobs done by indians are due to cheap labour, there is a sizable section which can match anyone in US/Europe. The likes of Google, Amazon etc are not here for cheap labour, the salries paid in india is almost equal to what you get in US. You are over generalizing Indian IT and over simplyfing the situation. Trump can try all he wants, but he will not be able to create either manufacturing or IT services jobs in US, its just not economically feasible
 
Even if its true you cant do **** about it, Jaguar and Land rover is owned by Tatas, even if its not owned most of the decision makers in big Fortune 100 companies are indians ..I work for a 100 year old US company, we dont outsource ..but 95% of IT is run from India, the CEO is Indian, CTO is indian. I have put a business case to replace some expensive Softwares with Indian products(zohos ManageEngine and OP manager) . I know it will get lapped up as we will save few mil dollars Lol
That's exactly the point! Companies using Tata services have been hacked and this is no coincidence.

Jaguar Land rover
Marks & Spencer
Harrods
Co-op

You get what you pay for, and while you are right Indian CEOs will opt for Indian services, but when the cyber security insurance companies advise against Indian services then its time!

In the UK, companies are bringing back their data and and help desks, not because of CEOs but because of data sovereignty laws and poor customer services.

In the UK we hear an Indian accent within IT, and its 99% a scammer.
 
There is nothing special by Indians except how they gamed the system and hired each other for the exclusion of all others especially the US workers.... It is all out on the open and Trump is coming after this.
UK has the largest GCC base in India.


And 95% of those roles are engineering and R&D based. India offers one of the best talent pool globally for many sectors.

And these are not cheap labor. A mid-level experienced role (5-8 years) will earn 20-35 lakhs per annum. This is ~40-45K USD earnings in India

 
Even if its true you cant do **** about it, Jaguar and Land rover is owned by Tatas, even if its not owned most of the decision makers in big Fortune 100 companies are indians ..I work for a 100 year old US company, we dont outsource ..but 95% of IT is run from India, the CEO is Indian, CTO is indian. I have put a business case to replace some expensive Softwares with Indian products(zohos ManageEngine and OP manager) . I know it will get lapped up as we will save few mil dollars Lol


You would be surprised what can be done if the mood swings against outsourcing to foreign countries. Huawei had their hooks into basically all of the UK infrastructure, but once China became considered untrustworthy, they were blacklisted and the govt started work on removing all links and that was the end of Huawei in the UK...as a big player in any case.
 
UK has the largest GCC base in India.


And 95% of those roles are engineering and R&D based. India offers one of the best talent pool globally for many sectors.

And these are not cheap labor. A mid-level experienced role (5-8 years) will earn 20-35 lakhs per annum. This is ~40-45K USD earnings in India

First thing... after 5 to 8 years and you are mid level and earning 40-50K USD... It's not going to get you far in the UK and US. You cannot get away with paying 40-50K for an experienced mid level professional in the west.

And therein lies the truth. They turn to cheap indentured labour in India. Coupled by the fact that Indians who arrived few decades ago, gamed and cheated the system to overwhelm particular sectors with fellow migrant workers for the exclusion of everyone else. When they became the decision makers, they turned lock stock and barrel to India for the indentured slave workers because they are cheap, you can control them and they cannot leave, be it in India or USA (for a period of time). So basically, USA and west have been essentially the employers of Indian graduates rather than looking after their own in particular industries. And with this, they are essentially weakening their own future hand as what happened with China.


Individual companies will want to save bucks, but thats where national policy is going to come in and over ride this behaviour.... you are seeing it being implemented piece by piece.

With AI and robotics round the corner, jobs for own people is going to be in focus.
 
Hows it cheating? while bulk of Jobs done by indians are due to cheap labour, there is a sizable section which can match anyone in US/Europe. The likes of Google, Amazon etc are not here for cheap labour, the salries paid in india is almost equal to what you get in US. You are over generalizing Indian IT and over simplyfing the situation. Trump can try all he wants, but he will not be able to create either manufacturing or IT services jobs in US, its just not economically feasible
They are not. When you do apples to apples comparison (this is a phrase btw), turns out its a lie, which I suppose we should get accustomed to from Indians, as that seems to be a casual national past time.

Trump has it spot on - if you want a piece of 40 trillion then you better not cheat and play fair. This applies more to their own companies, who are lock stock in the business of providing jobs to overseas graduates rather than their own, when they have wide economic disparity in their own country.
 
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