‘Felt Like a Hostage’: Bengaluru Startup CEO Alleges Harassment During Cab Ride to AI Impact Summit
Dhananjay Yadav, a Bengaluru startup CEO, recounted a troubling cab ride to the airport where he felt trapped. He booked an AC cab via the Namma Yatri app, but the driver refused to turn on the air conditioner, claiming it was a non-AC ride.
Bengaluru: Bengaluru-based startup founder and CEO Dhananjay Yadav has shared a disturbing experience from a cab ride to the airport, alleging that he felt “almost like a hostage” during the journey. Yadav, who was travelling to Delhi to attend the AI Impact Summit, described the incident in a post on social media.
According to Yadav, he booked an AC cab through the Namma Yatri app for his airport drop. However, during the ride, the driver refused to switch on the air conditioner, claiming that it was a non-AC booking, even though the app clearly showed it as an AC ride.
Yadav said the situation escalated when the driver checked the fare on his phone, which was Rs 844, and demanded additional money. The driver reportedly told him that it was a “metered taxi” and charged Rs 24 per kilometre. Yadav said he insisted that he would pay only the amount shown on the app, but the driver refused to accept this.
The startup founder further alleged that when he asked the driver to stop the cab so he could book another ride, the driver refused to let him get down unless he paid the full amount of Rs 844.
"Felt almost like a hostage on my cab ride to the airport today. Booked an AC cab via @nammayatri
for my flight to Delhi (Impact AI Summit). The driver refused to turn on the AC, claiming it was a non-AC ride — despite the app clearly showing otherwise. He then checked the fare of Rs. 844 on my phone and demanded extra, saying it’s a “metered taxi” at Rs.24/km. I insisted I’d pay as per the app. He refused. When I asked him to drop me so I could book another cab, he said he wouldn’t let me go unless I paid Rs.844, " he wrote in an X post.
“Eventually, I had to give in just to make it to the airport,” Yadav wrote, adding that the experience left him feeling unsafe and deeply uncomfortable.
He said he has raised a complaint regarding the incident and urged authorities and cab platforms to take stricter action against such behaviour. “Customer safety cannot be compromised,” he said.
Yadav is the co-founder and CEO of NeoSapien.xyz. His post has sparked discussions online around passenger safety and accountability of app-based cab services.
Source:
Dhananjay Yadav, a Bengaluru startup CEO, recounted a troubling cab ride to the airport where he felt trapped. He booked an AC cab via the Namma Yatri app, but the driver refused to turn on the air conditioner, claiming it was a non-AC ride. , Bengaluru News, Times Now
www.timesnownews.com